Returns & Exchanges
14 Day Money Back Guarantee
We provide a 14 day money back guarantee on all purchases. If you purchase an item from us and later decide that it is not the right product for you or you want to exchange it for something else, please get in touch with us and we will be happy to refund or exchange the item. To be eligible for the 14 Day money back guarantee the item must not be used, it must be in original packaging and the returns seals must intact. If your item does not meet this criteria then we will not be able to provide a refund or exchange it under the 14 day money back guarantee.
Defects & Faulty Goods
All products are complimented with a comprehensive 3 year quality guarantee. If you discover a manufacturing fault or a defect with any part of the furniture (not including general exclusions) then we will either arrange to repair your product or provide you with a replacement. If we are unable to provide a replacement we will issue you with a credit certificate with the value of your purchase.
Please note: All products are fitted with ‘No return if removed’ seals. If you have broken this seal then the 14 day money back guarantee will become void and we will not accept any returns under this guarantee. The removal of this seal however does not affect the 3 year guarantee. The 14 day money back guarantee does not include a free courier service so you will be required to arrange your own returns.
Rejection of refund or exchange:
Our products are fitted with various security and authenticity seals which are not to be removed. If you have decided that you like the product and want to keep it, you can remove the ‘No return if removed’ seals. This will void the 14 day money back guarantee however you should only do this if you intend on keeping the product. All guarantees will become void if any of the ‘Guarantee void if removed’ seals are broken or tampered with. Our items are also fitted with authenticity seals and quality control stickers which mark the stages of QC. Under no circumstances are you allowed to remove the authenticity seals. Removal of this seal will constitute a breach of the terms and conditions of sale.